FAQ
Frequently Asked Questions
Below are answers to some common questions;
POSTAGE INFORMATION
We ship daily (Monday to Friday) to most destinations throughout the world. This includes Europe, USA, Asia-Pacific.
HOW MUCH WILL MY PARCEL COST TO SEND?
Your Flexiscreens are delivered freight free by Express Post in Australia, or by Air Mail throughout the world. All international orders attract a one off AUD 10.00 charge for tracking.
WHEN IS MY CREDIT CARD CHARGED
Your order is transferred to us via our secure server (128 bit SSL) with further encryption of data occurring by an encryption engine designed exclusively for Flexiscreens. We check the order, and charge when the screens are ready for dispatch.
HOW DO I PURCHASE IN AUSTRALIAN DOLLARS WHEN I AM IN ANOTHER COUNTRY?
Your card provider will handle the exchange between currencies. On your invoice you will see the amount in AUD. For example AUD 100.00 would = USD 90.29, EUR 63.90, or GBP 56.03 approx as at January 2010.
To check the current rate visit the XE.COM currency converter. Please note this is approximate, your bank may add a small margin to cover conversion costs. Any other questions will be answered by one of our staff within 24 hours.
Thank you for visiting our site, we look forward to being of further service to you and to getting you hooked on our Flexiscreens® – the flexible insect screen!
